TELE-MARKETING AND CUSTOMER SERVICE REPRESENTATIVE

September 11, 2023

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Job Description

Our client, a leader in the integrated marketing communications and brand management firm in Lagos requires an experienced, charismatic, detail-oriented and result-driven TELEMARKETING & CUSTOMER SERVICE professional to join their team.

JOB DESCRIPTION

• Work with team members on the call floor to meet sales and performance goals
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
• Meet or exceed projected weekly and monthly sales goals
• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
• Accurately document the customer’s personal information including phone number, address and other order information
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
• Ask relevant leading questions to understand the customer’s needs and recommend the best product or service for their purposes
• Follow prepared sales script to provide accurate information about a products price, features and benefits
• Communicate with customers to understand their requirements and needs
• Offer solutions based on clients’ needs and capabilities
• Direct prospects and leads to the sales team when needed
• Keep an updated customer database
• Measure identified KPIs
• Always strive towards meeting sales quota
• Keep records of calls and sales
• Prepare and present achievements and KIPs
Qualifications /Technical/Professional Experience:

• 5 years of previous experience in customer service and telemarketing preferred
• Able to accept constructive criticism and continually improve sales techniques
• Experience handling and processing payment information over the phone is advantageous
• Ability to promote a product or service using persuasive language and techniques
• Fluency in English is essential, bilingual is preferred
• Excellent communication and interpersonal skills
• Professional experience using online forms to enter payment and personal information
• Speed and accuracy in typing
• Experience in a position where meeting sales goals was an important indicator of performance
• Must have a minimum of second class upper or upper-class credit.

HOW TO APPLY
Qualified Candidate should visit www.talentsandskills.net and send cv to info@mctimothyassociates.com