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TECHNICAL SUPPORT MANAGER

WE ARE HIRING!!!!!

Our Client a corporate technology solutions provider in the document copy/print/scan equipment, maintenance servicing, print management solutions industry is seeking a TECHNICAL SUPPORT MANAGER to join our dynamic and growing team.

In this position, the Candidate will oversee all technical matters companywide and manage the technology support team. You will work collaboratively with clients/users, the technical team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.

DUTIES AND RESPONSIBILITIES

  • Serve as the Engineering leader and Technical expert
  • Answer questions and resolve issues brought forth by the engineering team members
  • Create detailed engineering plans, processes, and procedures for engineering staff to use and abide by
  • Propose and oversee budgets and timelines for engineering projects
  • Check and confirm the accuracy of the work performed and the methods used by engineering staff
  • Conduct various tests and quality assurance checks to verify the quality of completed projects
  • Monitor and determine various staffing and training needs
  • Hire, train, and supervise engineering staff members
  • Spearhead various research and development initiatives to identify opportunities for new projects and improved processes
  • Communicate and collaborate with other managers, suppliers, and contractors
  • Prepare and deliver various engineering-related presentations, both internally and externally
  • Operate in accordance with the organization’s employment, health, and safety, equal opportunities and other legal requirements, organizational practices, policies, and procedures
  • Conduct regular status meetings with all necessary stakeholders
  • Contribute to the planning and development of the organization.
  • Deliver work within budget and agreed on targets.
  • Support and develop line-managed staff to ensure they are enabled to carry out their areas of responsibility efficiently and effectively.
  • Carry out Health and Safety risk Identification and assessments
  • Establish and maintain good working relationships with customers and other professionals.
  • Ensure technical team trains customers properly
  • Responsible for being properly trained
  • Carry out any other duties commensurate with the job role.

QUALIFICATIONS

  • Minimum of a bachelor’s degree in engineering (Computer Science, Engineering, Elect Elect etc)
  • Master’s degree in engineering management or business administration preferred
  • 4 years of engineering experience, ideally in a management role
  • Leadership skills necessary to manage and develop a team
  • Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track
  • Self-motivated attitude with the ability to multitask and thrive in a timeline driven environment
  • Interpersonal communication skills with expertise

 

HOW TO APPLY

Candidate should visit www.talentsandskills.net to apply.

 

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Talents and Skills Africa Consulting LLC as a leading HR outsourcing and business support solutions provider in Nigeria delivering a comprehensive range of HR outsourcing services from People Outsourcing to Business Process Outsourcing.

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The Professional Place.
12B, Olumoroti Street, Gbagada Phase II, Gbagada
+234 8125771958, +234 8058805444, +234 8058805333,
info@talentsandskills.net

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