Job Description

Service Center Agent At GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

With plans to extend its first-class logistics solutions to Nsukka & environs, we are currently looking to engage the services of young, smart, customer-focused graduates to resource available openings on a permanent basis.

Service Center Agent

Position Purpose: To increase brand goodwill through superior service delivery.

Job Location: Nsukka

Who We Look For: Young, personable graduates with minimum of HND degree from a government accredited tertiary institution.

APPLICANTS MUST BE RESIDENT IN NSUKKA!

Job Description:

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Promote and cross-sell company’s products.
• Ensuring proper documentation and safety of all parcels sent and received.

Method of Application

Send CV to jobs@giglogistics.ng using SCA/NSUKKA as subject of mail.