Job Description

Retail Sales/Customer Service Executive At School Kits Limited

School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from pre-school age through the secondary (High) school age. We are passionate about providing value to schools and parents hence we strive to deliver quality, flexibility and affordability on school supplies.

School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria. Our competence and credibility can be attested by many satisfied School clients from start-ups schools to well-established institutions as listed in our portfolio.

Retail Sales/Customer Service Executive

Job Details

• Attend to clients’ inquiries and complaints. Provide customer support services in accurate and timely fashion
• Ability to cross sell and up sell
• Familiarization with organization’s products and advise customers on their availability
• Build positive and productive relationship with customers
• Keep records of sales proceeds at the end of the day
• Maintain high level of professionalism and competence in every client interaction
• Work in compliance with company policies and procedures
• Present and portray a positive image of the organization, its products and services to clients
• Give regular and timely updates on stock level to the store manager
• Recommend potential products or services to the store manager by collecting customer information

Candidate Requirements

• Minimum qualification HND/B.Sc. in Social Sciences or Humanities
• Excellent people management skills
• Experience in Retail/ Education sector
• Proficiency in Microsoft packages
• Must be able to communicate effectively in English Language
• Must have proven experience in Customer service especially in a one-on-one interaction
• Fast learner
• Responsible and committed to task assigned to handle
• Ability to blend into a new environment and work with people of different ethnicity
• Ability to work under pressure
• Punctual
• Attentive to details
• Courteous
• Ability to Cross Sell and Up-sell

Note that only candidates residing within/around Lekki Phase 1 axis will be shortlisted.

Candidates MUST have previous work experience in CUSTOMER SERVICE.

Method of Application

Applicants should send CVs to humanresources@schoolkitsng.com