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Restaurant Operation Manager

Our Client, a fast-growing restaurant and food outlet with a wide array of menus ranging from the African cuisine to continental dishes served deliciously to her amiable customers is looking to hire a Restaurant Manager who will lead all aspects of her business, deliver a high-quality menu and motivate our staff to provide excellent customer service.
JOB DESCRIPTION:
• Coordinate daily front of the house and back of the house restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

JOB REQUIREMENTS:
• At least 4-5years of proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a Manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus

HOW TO APPLY: Qualified candidates should Send there Resume to Hr@talentsandskills.net copying recruitment@talentsandskills.net and using the position as subject of the mail.

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Talents and Skills Africa Consulting LLC as a leading HR outsourcing and business support solutions provider in Nigeria delivering a comprehensive range of HR outsourcing services from People Outsourcing to Business Process Outsourcing.

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12B, Olumoroti Street, Gbagada Phase II, Gbagada
+234 8125771958, +234 8058805444, +234 8058805333,
info@talentsandskills.net