Job Description

Experience Officer (Ticketing & Service) At GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

With plans to extend its first-class logistics solutions to Nsukka & environs, we are currently looking to engage the services of young, smart, customer-focused graduates to resource available openings on a permanent basis.

Experience Officer (Ticketing & Service)

TARGET LOCATION: NSUKKA

Eligible candidates MUST:

Have a BSc/ HND Certificate

Not be above 28 years

Have Excellent communication and Customer service skills

JOB RESPONSIBILITIES:

• Sell bus ticket at GIGM terminals to walk in guest
• Make and/or change travel reservation for walk in guest using the online booking system
• Create and maintain guest reservation records
• Resolve service problem by clarifying the guest complaint via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers

Method of Application

Send CV to jobs@giglogistics.ng using SCA/NSUKKA as subject of mail.