Job Description
Executive Shop Operator (Customer Care Executive)
Responsibilities
- Create content and engaging ideas for online campaigns
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customer’s issues and follow problems through to resolution.
- Set a clear goal and deploy strategies focused towards that mission
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities.
Requirements
- Proven working experience as a customer service manager
- Flair for Digital communication
- Excellent knowledge of Social Media
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in related field.
- Candidate must be residents of Lagos Island
Method of Application
Interested and qualified candidates should forward their Resume to: loracherecruitment@gmail.com using the position applied for as subject of the mail.
Method of Application
Interested and qualified? Click the Apply now button to send your application