Customer Success Rep

September 11, 2023

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Job Description

Customer Success Rep At Finance Life Technologies Limited (Riby)

Finance Life Technologies Limited (Riby) is a financial technology company that provides simple and smart finance management platform for groups and their members. We help automate the financial and business activities of cooperatives.

At Riby Finance, we are committed to working with our customers and helping them grow wealth.

Customer Success Rep

Role: To manage customer’s request and queries, to resolve customer’s complaints as fast as possible, also communicate the mind of the company to the customers and proffer solutions when needs arises

Reporting Line:

Direct Reporting: Lead, Customer Success

Focus Areas & Job Details:

  • Liaise extensively with external and internal clients/customer; evaluating procedures and processes.
  • Validate issues/result by testing the system
  • Oversee implementation of new system including data migration
  • Map and document interfaces between legacy and new systems
  • Provide training and user manuals to users of a new system
  • Plan and work flexibly to deadlines
  • Understand software development lifecycle etc

Method of Application

Applicants should send CVS to careers@riby.me

Method of Application

Interested and qualified? Click the Apply now button to send your application