The degree to which your employees are satisfied with their jobs to a great extent affects the outcome or productivity of your organization. If you manage your staff the same way you manage your best customers, they will most likely give your customers same treatment. “Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” -Anne Mulcahy.
According to Human Resources expert Susan Heathfield, “Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace.”
Here are 8 best ways to improve your employee satisfaction.
- Allow flexibility. As an employer, you should give your employees enough ‘space’ to work and still live out their personal lives in a balanced way. Let them them have greater control, responsibility and autonomy over their work schedules and itinerary. Employees appreciate bosses and feel satisfied with employers that value the work-life balance. Also allow your employees to customize their work spaces to their taste. Research shows that it helps to motivate them more and ultimately work better. In addition, allow telecommuting where possible.
- Reward and recognition aside financial remuneration. Every reward given to your employee does not always have to be in monetary terms. There are times when you can reward your employee’s small or great feats, with as little as a book gift, or as extravagant as a holiday.
- Ensure constant communication. Communication can never be too much in an organization. Dissatisfaction is the result of hiccups in the communication process. Communication cannot be complete without feedback; which is very paramount to the success your company. Make constant communication between staff and management part of your work ethics.
- Promote healthy living. Recall the priceless old adage ‘health is wealth”? Too much workload can cause stress related sicknesses and make employees dissatisfied. Therefore, to promote a healthy living, you can introduce healthy lifestyles amongst your employees, like exercising, playing games, taking regular breaks, giving health seminars, providing kitchen facilities, etc. So, to ensure physical and mental health, both employee and the employer should take responsibility. Furthermore, research says that a healthy employee is 50% satisfied.
- Invest in upskilling them. As am employer, you must not be only concerned with what your staff have to offer, rather invest more in training, mentoring, coaching and upskilling them. By so doing, you prove that you are genuinely interested in their future and career prospects. Furthermore, do not only show concern for the short term goals of your company, but long term too -this will create an atmosphere of growth.
- Cultivate a strong sociableness as culture. Encourage your employees to interact more with their colleagues. Create the atmosphere where this will be achieved. Let your office sitting arrangements allow for ease of communication and togetherness. Organize frequent indoor and outdoor meet-ups. This will greatly increase your employees’ morale and satisfaction.
- Reduce commuting stress. One of the reasons that can make an employee to be dissatisfied is the stress of commuting to work, and the anxiety of being reprimanded for arriving late to work. Robin says that “Bad commutes are a major source of unhappiness. People feel frustrated, powerless, and stressed.” This can be avoided by shuffling the resumption and closing time to reduce the time spent in traffic.
- Break up routines. Do not wait for a special occasion before celebrating your employees. Add spices to their days and weeks by breaking up their routines. You can even declare a quirky holiday to host an office party; just to show them you appreciate their efforts –no matter how little. Do something to make your employees satisfied with working with you and everyone will be the better for it.
Finally, here is a quote by Zig Ziglar “Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job and being let in on things that are going on in the company.” And if one or more of these needs are not being met; your organization will bear the higher cost.
Virtue Edoziem is a Content Creator, Research Assistant and Social Media Associate at Talents and Skills Africa Consulting.